Refund & Cancellation Policy

1. Subscription Plans

All subscription plans (Starter, Business, Enterprise) are billed annually in advance. Payments are processed securely via Razorpay.

2. Refund Eligibility

• Annual plans: If you cancel within 7 days of your initial purchase and have not used the service significantly, you may request a full refund. After 7 days, no refunds are issued for annual plans.
• Free / Trial plans: No payment is collected; no refund applicable.

3. Cancellation

You can cancel your subscription at any time from your dashboard under Settings → Billing. Cancellation takes effect at the end of the current billing cycle. No further charges will be made after cancellation.

4. Wallet / Prepaid Credits

Wallet top-ups (prepaid credits used for AI agent billing) are non-refundable once consumed. Unused credits may be refunded upon written request within 30 days of purchase, subject to review.

5. Add-ons

One-time add-ons (e.g., White-Label Mobile App) are non-refundable once the service has been provisioned or configuration has begun.

6. How to Request a Refund

Email us at [email protected] with your registered email address, order ID, and reason for the refund. We will respond within 3 business days.

7. Payment Disputes

If you believe an incorrect charge has been made, contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension. We are committed to resolving all disputes fairly and promptly.

8. Contact

Astech Services
Email: [email protected]
Website: erp.astechservices.in